LEGOLAND Central Planning Assistant Manager at Merlin Entertainments


LEGOLAND Central Planning Assistant Manager

LEGOLAND California, 1 Legoland Dr
Carlsbad, California, 92008
United States
We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!
We're now looking for a Central Planning Assistant Manager to join the team.

About the Role

  • Ensure scheduling maximizes staff utilization to optimize the number of unique

individual employees required to meet departmental unit needs and maximize
retention.
  • Ensure the Resort is resourced to departmental unit requirements based on line

schedules, budgets and ongoing data analysis of guest flow.
  • Partner with all areas of the resort to ensure clear and consistent communication about

all schedules and budgeted labor.
  • Deliver the data to support a guest journey focused resort experience, as measured

by all available metrics to optimize labor management.
Main Responsibilities:
  • Creates and posts MC schedules two weeks in advance.
  • Acts as a liaison between department management and HR to determine staffing

levels.
  • Oversees and addresses all MC schedule requests and availability changes.
  • Tracks MC time and attendance for area review.• Partner/collaborate with the departments to maximize cross skilling to continually

optimize resourcing costs, building strong relationships to ensure buy-in
  • Support HR recruitment process ensuring resource requirements are provided on a

timely basis.
  • Work with partners to ensure an effective “Guest experience” strategy in line with resort

strategic and tactical improvement plans.
  • Partner with the departments to optimize resource planning requirements for revenue,

cost and guest experience.
  • Continually look for ways to improve the efficiency of labor management across the

resort.

Background and Experience:

  • Must have experience with scheduling large departments.
  • Must have 1-2 years theme park experience
  • Strong problem solving skills.
  • Requires the ability to remain calm under pressure
  • Requires strong organizational skills with superb attention to detail.
  • Self-motivated and demonstrates initiative.
  • Leads by example with a demonstrated history of supporting colleagues and staff.
  • Dedicated to providing outstanding guest service
  • Experience with Dayforce a plus.


Health & Safety: MANAGING DIRECTORS AND OTHER GROUP SENIOR MANAGERS
HOD’s are responsible for all aspects of Health, Safety & Security within their department, in
line with the Group Policy (HS001). In particular, they must ensure that risk assessments have
been carried out, that safe working procedures are in place for all work activities and that all
employees under their management are aware of the Group Health, Safety and Security Policy
and their obligations under it. They must ensure that safe working practices are monitored and
that risk assessments and procedures are reviewed regularly. Where incidents do occur, they
must ensure that they are investigated appropriately and that where necessary, corrective
action is taken to ensure that such incidents are not repeated

The Perks

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.
Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together program which starts with our recruitment and selection process.

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PHYSICAL REQUIREMENTS:
A. SITTING:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
J. WRIST DEVIATION (SIDE TO SIDE):
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)B. STANDING:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
K. HAND/WRIST REPETITIONS (UP AND DOWN):
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
C. WALKING
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
L. REACHING:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
D. LIFTS AND CARRIES: FREQUENCY:
1. Up to 10 pounds None Occasionally Frequently Constant
2. 11 to 24 pounds None Occasionally Frequently Constant
3. 25 to 34 pounds None Occasionally Frequently Constant
4. 35 to 50 pounds None Occasionally Frequently Constant
5. 51 to 74 pounds None Occasionally Frequently Constant
6. 75 to 100 pounds None Occasionally Frequently Constant
7. Over 100 pounds None Occasionally Frequently Constant
E. LIFTS OVERHEAD: FREQUENCY:
1. Up to 10 pounds None Occasionally Frequently Constant
2. 11 to 24 pounds None Occasionally Frequently Constant
3. 25 to 34 pounds None Occasionally Frequently Constant
4. 35 to 50 pounds None Occasionally Frequently Constant
5. 51 to 74 pounds None Occasionally Frequently Constant
6. 75 to 100 pounds None Occasionally Frequently Constant
7. Over 100 pounds None Occasionally Frequently Constant
F. TWISTING:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
M. GRASPING:
1. Simple: < 50 pounds
2. Firm: > 50 pounds
G. BENDING:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
N. MANUAL DEXTERITY/STRENGTH:
1. Gross motor, light-moderate strength
2. Gross motor, moderate - heavy strength
3. Fine motor, light-moderate strength
4. Fine motor, moderate - heavy strength
H. SQUATTING/KNEELING/CRAWLING/
CLIMBING:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
O. PUSHING:
1. None (0%)
2. Occasionally (1-33%) ___ lbs
3. Frequently (34-66%) ________ lbs
4. Constantly (67-100%) _______lbs
I. PULLING:
1. None (0%)
2. Occasionally (1-33%) up to 34lbs
3. Frequently (34-66%) ________ lbs
4. Constantly (67-100%) _______lbs
VISUAL REQUIREMENTS HEARING
P. VISUAL REQUIREMENTS:
1. Close eye work (small figures)
2. Color discrimination
  • Minimal color discrimination
  • Normal color discrimination

3. Other: Depth perception, distance
vision, ability to focus.
Q. HEARING REQUIREMENTS:
1. Special requirements
Able to consistently fulfill communication
needs. (alarms, phone ringing, conversation,
clear acuity within 100 feet)
WORKING CONDITIONS
R. TEMPERATURE:
1. < 15 degrees Fahrenheit
2. Between 16 and 95 degrees
3. > 95 degrees
U. DRIVING:
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)4. Constant (67-100%)
S. CRAWL SPACE/CRAMPED POSITION:
1. Exposed < 1 hour per day
2. Exposed 1-3 hours per day
3. Exposed 3-7 hours per day
4. Exposed > 7 hours per day
V. NOISE (LOUD/REPETITIVE, < 85 DECIBELS PER OSHA
STANDARD):
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)
T. PERSONAL PROTECTIVE EQUIPMENT (E.G.
RESPIRATORY MASK, ETC.)
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)

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